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Yesware is a versatile tool that has been widely used by various teams and departments within organizations. Users have found the product …
Starting at $19 per month
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What is Yesware?
Yesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.
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Pro
$19
Cloud
per month
Premium
$45
Cloud
per month
Enterprise
$85
Cloud
per month
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month
Product Demos
Demo Diaries: Ep 043 | "Training Your Sales Teams To Understand Their Buyers"
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Live Demo of Yesware
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What is Yesware?
Yesware is a service for salespeople that helps them close deals faster. This solution includes an email service that tracks email, template responses and syncs to CRM solutions.
Yesware is a Vendasta solution since the October 2022 acquisition.
Yesware is a Vendasta solution since the October 2022 acquisition.
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Yesware removes barriers to productivity and empowers teams to make smarter decisions, faster.
Save hours scaling outreach and follow-up. Templates and Campaigns make outr...
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Yesware Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
Frequently Asked Questions
Yesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.
Yesware starts at $19.
Reviewers rate Support Rating highest, with a score of 8.2.
The most common users of Yesware are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Yesware is a versatile tool that has been widely used by various teams and departments within organizations. Users have found the product helpful in tracking email interactions, such as opens, clicks, and attachment views, to better gauge interest from sales prospects. It has also been used for mass communication and driving awareness and interest in products or services through outbound campaigns. Yesware's integration with Salesforce has enabled sales teams to track performance, manage leads, and automate tasks efficiently. Additionally, users have appreciated the insights provided by Yesware, allowing them to make data-driven decisions and improve their email content and subject lines for better engagement. Overall, Yesware has solved the problem of structuring and streamlining outreach efforts while saving time for sales representatives through its automation features and analytics capabilities.
Users commonly recommend Yesware for managing emails and sales purposes. They advise giving it a try as it is easy to set up campaigns and valuable for selling. Users find Yesware easy to use and a great tool, although they have encountered challenges with scheduling and attachment tracking. The ability to track emails sent and open rates is highly appreciated. Yesware is recommended for follow-ups, recaps, and prospecting, especially for sales purposes. Users suggest utilizing as many features as possible for insightful analytics and recommend providing feedback for product enhancements. Not using Yesware is seen as a missed opportunity, as it is efficient, effective, and productive for email communication. Users consider Yesware worth the money for tracking and responding to email messages. It is also recommended for tracking receipt of emails without read receipts, high volume email communications, leveraging templates, and B2B sales. Users mention the convenience of Yesware in tracking emails and setting up reminders for follow-ups. They plan to keep using Yesware as they have not found any other solution that comes close to its UX and functionality for Gmail users. Users advise starting with small campaigns and gradually increasing the number of emails.
Attribute Ratings
Reviews
(1-25 of 41)Companies can't remove reviews or game the system. Here's why
June 19, 2023
Say yes to Yesware!
Yesware is an organization tool for the sales dept at my company. Through it, we are able to send mass emails out to customers, track their clicks and responses, and see their open rates to get a better insight into what is important to them. We are able to address what verticals and/or topics stand out the most to their organizations in particular, and send info that suits their needs.
- Tracks email open rates
- Tracks click rates
- Mass email campaigns
- Organizational tool
- Being able to send mass flows, need better interface
- Inserting images in emails, sometimes doesn't show up
June 14, 2023
Save time with templates and campaigns
I frequently send emails with similar subject matter, and my primary use of Yesware is the Template tool. This tool allows me to insert a template and customize certain fields, saving me time and allowing me to complete my tasks faster.
- Email templates
- Customizable merge fields
- Better logic with recipient emails in campaigns
- Editing campaigns can be clunky
June 13, 2023
Easy to use email template tool
Yesware is used to create and send out email templates within the Customer Success team. These templates are great because they provide the basic details of the message but also still allow each CSM to personalize the message before sending it
- Simple to use
- Templates
- Email tracking
- Campaign sending
We needed a solution for one of our teams that had recently started outbound efforts. Our problem was yet another mail merge being too simple and other sales products being too complicated or it required Salesforce along with it. Yesware was the exact platform that helped solve, campaigns, sequencing, email tracking, attachment tracking, etc.
- Email tracking.
- Sequencing.
- Campaigns.
- Pre and Post Sales Support.
- Occasional Lags for email templates.
May 13, 2021
A must have tool to improve sales results!
Our Enterprise & Mid Market sales teams utilize Yesware to create campaigns, view analytics to see what’s working and what’s not, & ultimately track prospecting activity / engagement (opens, clicks, etc.). It helps us understand who is more engaged than others to better follow up and prioritize outreach. It also saves us a lot of time by syncing with our Gmail & SF to automate a lot of tasks.
- Provides insights on which subject lines are resulting in the highest open rates
- Allows us to send proposals or any attachment and get granular data as to how many times it was viewed, how long they viewed a particular slide, etc.
- Track engagement
- Sending to multiple recipients: No insights as to which specific individual opened, clicked, etc
- Can’t track for some organizations that block the ability to do so (not really something Yesware can control)
- Direct dials from email inbox
May 12, 2021
Yes to Yesware
We used Yesware to track emails and campaigns to see how many emails were being opened and by whom. I believe the whole company had access to it. It worked well but lacked some integrations we needed.
- Email open tracking.
- Links in emails clicked.
- Emails forwarded.
- Integrations.
February 19, 2020
Yesware is now an essential tool!
Yesware is being used across the whole organization. It has been a very useful tool mainly to ensure our customers received our communications and it has proven to be a fantastic follow-up tool as well.
- Email open tracking.
- Templates are great.
- The overall user interface is not the most intuitive visually.
January 22, 2020
Great tool for tracking emails
It is extensively used by our sales department. Yesware can easily be integrated with Outlook and Salesforce. You can create templates and also it offers some pre-made templates for sending emails. Users can easily track all the emails that are sent to company workers and customers. Users can also easily identify whether their emails are being opened or not. The sales team is working smoothly with this tool.
- Email tracking
- Reporting
- Sometimes shows a false ‘message has been read by the receiver‘ because they use a firewall.
- Should be able to use it seamlessly on mobile phone.
January 21, 2020
Give Yesware a shot!
We used Yesware to manage outreach campaigns, sync emails to Salesforce, and to track when prospects opened our emails. This solved the problem of structuring and streamlining our outreach. It can be hard to keep up with outreach in a consistent fashion, but Yesware's campaigns made it extremely easy to conduct this. Also, it takes the manual work out of crafting emails which is a massive time saver.
- Email tracking.
- Campaign management.
- Make the campaign builder more user-friendly.
- Improve LinkedIn sync.
January 08, 2020
Yesware is a solid buy
We use Yesware across our sales division to automate prospecting efforts. Yesware allows the team to add prospects into a sequenced campaign directly from SFDC. This alleviates the need for manual one-off emails and frees up time to research new target accounts. Additionally, Yesware provides tracking on outgoing emails, as well as attachments.
- Drip campaigns.
- Email/attachment tracking.
- None that I can think of!
November 10, 2019
Yesware is a must have for every team
We currently use Yesware for tracking all emails sent from the company. Our sales organization uses the ability to generate campaigns to try to reach new customers. Primary functionalities we use most include campaigns, tracking, open rates, templates, and tracking data for our teams.
- Mass emailing
- Salesforce integration
- Templates
- Data tracking
- Sharing templates
- Performance metrics
- Open and click rates
- Campaigns could sync better with CRM
October 25, 2019
Yesware is great for small teams & strategic outreach
It's a sales tool used for sending templates & reminders. Great for following up with prospects & creating reminders when you have a large pipeline.
- Reminders.
- Templates.
- Keeping track of emails sent.
- Not as robust as its competitors.
- The sequencing can be challenging and rigid.
- Does not integrate with Gmail as smooth as it should.
October 25, 2019
Great for sales, but needs some work
Yesware is currently being used to track the sales teams' emails to both potential and existing partners. Our sales team will use Yesware to send follow up emails to leads they've recently spoken to. Our team then gets notified when an email is opened allowing them to gauge when to call back.
- Immediate notifications.
- Allows you to track when an attachment was opened.
- Allows you to create templates.
- Attaching files to Yesware has to be done one at a time. Very time-consuming.
- The notification for when a person opens an email isn't always accurate.
- The templates are very janky and take time to format.
June 18, 2019
Yesware is helpful
To my understanding, Yesware is being used across the entire organization. Yesware alerts me know when a potential client has opened my email. This allows me to track which email templates are seeing a high success rate, and also it can trigger me to potentially reach back out to that client.
- Yesware does a good job on keeping analytics of the emails. Information that can be very useful for sales.
- A very timely alert of when emails are being opened.
- It does a great job organize email templates and making them very easily accessible.
- Yesware informs me when I open my own prior emails, which can useless and misleading
Yesware is used across our sales team for prospecting and tracking email communications. It's particularly helpful in logging emails to the appropriate lead and contact records in Salesforce, and managing templates that are re-used in daily outreach. It's a simple plug-in that can easily be added to your instance of Gmail.
- Easy to set up and navigate.
- Helpful for tracking email opens and engagement with content.
- Ability to see the geo and device-type that the recipient is using.
- Sometimes the formatting can be frustrating.
- If your Salesforce data includes duplicate contacts it can be difficult to make sure communication is logged on the correct record.
May 10, 2019
Yes to Yesware!
We utilize Yesware in all company-wide emails. Whether it be mass email merges or campaigns for Prospects or more personalized single use emails. It is used by our Sales department, Billing department, Marketing department and Account Management department as well as by our Executive and C-Level team. Yesware enables us to not only utilize the stats from Merges but also simply be aware of whether or not our emails have been opened and the links within them clicked on a single use scale as well.
- Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
- Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
- Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
- Currently, if you send a personal email to more than one recipient it will only tell you that "someone" opened the email, it would be nice to know which of the 4 people it was CC'd to actually opened it.
- With the last update from Google/Gmail, it made it so that Yesware reporting was a bit off. If the sender opened an email they would get the notification that "someone" opened it, despite the fact that is supposed to only be for recipients.
- Despite being a Team Leader or Manager, there does not seem to be a way to track the stats of the others on your team, which makes reporting a very difficult and time-consuming task. If this is possible it is not user-friendly in that it is not easily accessible.
My sales team uses Yesware to auto sync emails into SalesForce, create campaigns, extra email functionality that Gmail does not provide. (Book a time, Send at a later time, Track Opens, clicks, replies, etc.) Helping us solve email data logging into Salesforce and gives sales reps visibility into emails being opened.
- Sync emails into SalesForce
- Book a Time to avoid back and fourth emails to set up meetings
- Sync Events into Salesforce from gmail calendar
- Track Opened emails
- Campaign reporting. Being able to see where individuals are at the in the campaigns, how campaign templates are doing from a productivity standpoint
- Auto checking invalid email boxes inside of Salesforce
November 21, 2018
An essential tool for sales teams
Yesware is being used as a tool to automate the prospecting process across our sales organization. From SDRs to AEs, we are using it to prospect and generate meeting, while also being used to nurture prospects that are not yet ready to make a purchase with us. It addresses the automation of prospecting, so reps/SDRs can focus more on targeted lead-gen that is not as time consuming. Overall, its an effective and efficient tool that is easy to use and helps automate a lot of the mundane, repetitive work that successful sales professionals have to do!
- Ability to upload an entire excel sheet/CSV of contacts. Huge for avoiding to have to upload individuals manually.
- The multi-touch function, where you can send a prospect multiple emails, automatically, throughout the course of weeks/months and keep them engaged. Super helpful.
- The scheduling functionality. Some people check email first thing in the morning and are extremely busy during the day. The ability to schedule an email to go out at, for example, 7AM - is extremely effective and gives you a chance to make a touchpoint at a time when you otherwise wouldn't have been able to.
- I used to think that a LinkedIn Sales Navigator integration would be ideal, and then they rolled it out!
- One thing would be to find a way to auto-populate my signature line into the merge as opposed to copy/pasting it every time (but not the end of the world).
November 18, 2018
Yesware - very solid tool for engaging with prospects, partners, and sales pipeline
Yesware is being used across several marketing and sales functions at our company to keep us connected to our prospect, pipeline, and partners. It allows us to send coordinated 'cadences' that include calls, emails, voicemails, and LinkedIn messages so that our important message is actually delivered to the people that we need to get it to. Specifically, we use YesWare to stay connected to our addressable market, as well as our current deal pipeline and partners.
- Email tracking, read receipts
- Lead/contact management
- Planned and automated cadences
- Personalizable and shareable templates
- We don't use Yesware's dialer tool because it doesn't measure up to the quality or speed of their competitors
- Yesware has kept on a legacy tool, 'MailMerge' which is essentially duplicative to the main tool 'Campaigns', but has one neat feature that allows us to 'CC' another recipient, which is useful we want to reach out to two people at the same account
- Yesware makes sure that users don't add the same prospect to multiple email/call campaigns, but it does not offer that safety measure across users, so theoretically, two sales/marketing reps can be reaching out to the same person
November 14, 2018
Yesware direct user point of view
Works great for sending multiple email campaigns and having insights on email activity including analytics on downloaded resources. Also helps track the effectiveness of emails being sent with real-time stats. The ability to copy campaigns to test subject lines is effortless. Quick Chrome plug-in allowed our entire team on-boarded in minutes and support was very responsive.
- Dashboards with open, clicks, downloads, and replies help teams track the effectiveness
- Real-time alerts increase contact rates and lets reps know when to reach out.
- Adding custom fields and mapping to a CSV file allowed for a more personal touch in mass communication
- Not being able to change subject lines for email campaigns per recipient impacted open rates
November 09, 2018
Yesware is great for solo users and small teams
We used Yesware at wOw Prezi to automate some of our communications while avoiding to end in the recipient's "Updates" folder. We also used Yesware to automate most of our Outbound efforts.
- Drip email campaigns.
- SalesForce integration.
- Automatic data manipulation.
- Managing cadences can be cumbersome.
- The UI's logic (or intuitiveness) could use some help too.
November 09, 2018
Yesware for Outbound Sales
Our sales team uses Yesware to track email opens and sends. It is a great tool to track your emails for follow-ups and outbound sales prospecting.
- Email Tracking
- Email Opens
- Reporting
- Better teams functionality
- Better Reporting
- Clean up notifications
August 10, 2018
Yesware Rocks!
We use Yesware for our sales team as well as for our appointment setters.
It helps us do email blasts, see when people open our emails as well as manage email responses & appointments.
It helps us do email blasts, see when people open our emails as well as manage email responses & appointments.
- Alert you when an email has been opened by the recipient
- Allows you to include available calendar appointment times into your email correspondance
- Trackability
- Ease of creating campaigns (series of emails pre-planned for delivery over a period of time)
- Allow my appointment setters to use available calendar appointment slots for their sales partner
Score 8 out of 10
Vetted Review
Verified User
Yesware is used by our sales team to track emails, log emails back to SFDC, create templates and to build out cadences and follow up accordingly using their Touchpoints feature. I no longer have to worry about my emails not being logged as Yesware takes care of this for me. Their Touchpoints feature is what is the most valuable for me. We have campaigns built out based on if the contact is inbound or outbound, persona and other details about the account. These campaigns have templates specific to the campaign which makes it significantly easier for me to send more follow up emails. Also, the Touchpoints feature makes it so I don't have to leave Gmail to figure out who to email next which is a huge time saver.
- Creating campaigns and templates with analytics to show which templates/cadences are the most effective. This has helped us improve our messaging and even better understand which types of companies/contacts we should spend our time with.
- I have used other similar technologies and always run into some sort of problems with my emails being logged into SFDC. This isn't something I have run into with Yesware.
- Sometimes the formatting, when you write a template, doesn't show up the same once you plug it into an email and it can be frustrating to mess around so that the email looks presentable.
- I wish there was an easy way to sort through your email tracking so that you can sort by emails that were opened up the most. This would make it even easier to prioritize where you send your next email.
May 16, 2018
Good email tracking & reporting for what I need
The majority of our utilization of Yesware is done by our sales development and new business team. I had used Yesware at a previous company with the connection to Gmail, and now use it as a connection to Outlook. While I don't use all facets of Yesware, the email tracking and visibility provides a lot of clarity on the success of email hits and ensuring we understand what messaging is working and not working within the company.
- Email Tracking - From opens/forwards/replies, it helps provide visibility.
- Templates - If templates are working based on high hit rates, you can save them and use them in the future.
- Reporting - Seeing how many opens/replies occurs gives me an idea as to what needs immediate follow up.
- I'm not sure I understand other pieces of the technology enough to know what else to integrate. For what I use it for, it works quite well. There are probably opportunities for wider engagement based on my persona/use-case.